Facebook FAQs

Q: Can I track competitor Pages on Facebook?
No. Facebook’s API only provides access to Pages that you own and have authorised.

Q: Can I monitor Facebook Group activity?
No. Facebook Groups are not supported due to Meta’s API restrictions.

Q: Are DMs from customers included in the data?
Yes, but only for authorised Pages and only after the authorisation is granted.

Q: Will I see Facebook posts made before authorisation?
No. Analyse can only access data from the moment the Page is authorised onward.

Q: Are usernames and profile pictures of users shown?
Meta restricts access depending on the user’s privacy settings.

Q: Can deleted posts still appear in Analyse?
Yes, if they were ingested before deletion.

Q: Why are some brand mentions missing?
Facebook restricts visibility to interactions on owned and authorised Pages only.

Q: Does Analyse collect post reactions (likes, loves, etc.)?
Not always. The API does not consistently provide detailed reaction data.

Q: How often must I reauthorise my Page?
Facebook tokens expire regularly - typically every 60 to 90 days.

Q: Can I track posts with hashtags only?
No. Posts must directly interact with your Page (e.g., comment or post) to be tracked.