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Google Reviews FAQ

  1. Q: Can I monitor competitor reviews?
     No. Only reviews on your own verified Business locations are accessible.

  2. Q: Will I see reviews posted before authorisation?
     Usually yes, but limited by Google’s API retention policies.

  3. Q: Can I respond to reviews from Analyse?
     No. Review responses must be made within your Google Business dashboard.

  4. Q: Are reviewer names and photos shown?
     If made public by the reviewer, yes.

  5. Q: Can I see the location each review applies to?
     Yes. Location metadata is included when multi-location access is configured.

  6. Q: Do I get notified about new negative reviews?
     You can configure alerts in Analyse for sentiment or rating thresholds.

  7. Q: Can I track review trends over time?
     Yes. Reviews are timestamped and can be visualised in dashboards.

  8. Q: Why are some reviews redacted or unavailable?
     The content may have been flagged or removed by Google.

  9. Q: Are star ratings always included?
     Yes. Ratings are a core field in Google Reviews data.

  10. Q: Can Analyse track reviews from mobile or desktop users separately?
     No. Device-level metadata is not included in the API.