How do I translate a mention in Engage?

Learn how to translate customer messages in Engage for better understanding.

How to Translate a Mention

1. Open the ticket containing the message.
2. Click the Translate button next to the mention.
3. Select the target language from the dropdown list.

Best Practices for Using Translations

• Verify the accuracy of automated translations before responding.
• Use preset responses if available in the customer's language.