How do I use the Take A Break button?

Learn how to manage idle times during or at the end of your shift

How to use the Take a Break button

1. While working on a ticket, use this option to pause your progress.
2. After using the Take a break button, the ticket previously being worked on will be made available to the rest of the team.

Why Use the Take a Break button?

1. Ensures tickets aren't left unattended.
2. Reduces erroneous agent handle times.