---
title: Instagram FAQs
description: Get detailed answers to Instagram data FAQs, including public mentions, DMs, Stories, hashtag tracking, and account types supported.
---

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# Instagram FAQs

1. **Q: Why can’t I see mentions in Instagram Stories?** Instagram Stories are not accessible through Meta’s public API.
2. **Q: Are private Instagram accounts included in data collection?** No. Only public posts from Business or Creator accounts can be ingested.
3. **Q: Can I access DMs sent to my brand account?** Yes, but only if your Business or Creator account is authorised with messaging permissions.
4. **Q: Can Analyse access hashtag-only mentions?** Only if the post also includes your brand handle. Hashtag-only posts are excluded.
5. **Q: Will I see historical posts from my account after authorisation?** No. Only content created after authorisation is included.
6. **Q: Are comments on influencer posts visible?** Only if the post is public and includes a direct mention of your handle.
7. **Q: Why do some public mentions still not appear?** Posts using dynamic features like Reels, Stories, or restricted privacy settings may not be collected.
8. **Q: Can I collect metrics like reach or impressions?** No. Instagram’s API does not expose full engagement metrics to third parties.
9. **Q: Is content from Creator accounts treated differently?** No. Creator and Business accounts both follow the same API rules once authorised.
10. **Q: Do I need to reconnect my account regularly?** Yes. Tokens can expire and require reauthorisation to maintain access.

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