What are Nudges in Engage, and how do they work?
Learn how Nudges help agents follow up on tickets automatically.
What Is a Nudge?
A Nudge is a reminder feature that moves tickets back into the queue after a predefined time.
How to Use Nudges
- When closing a ticket, select a follow-up reason (e.g., "Escalated").
- Engage will automatically reopen the ticket after a set period.
Why Use Nudges?
- Ensures follow-ups on high-priority tickets.
- Helps maintain consistent engagement with customers.