DataEQ has released the first KSA Banking Operational Excellent Report, benchmarking consumer sentiment on social media towards Saudi's major retail banks.
DataEQ analysed over 4.6 million public posts to assess operational performance across Saudi Arabia’s top nine consumer banks: Al Rajhi Bank, Riyad Bank, Saudi National Bank, Alinma Bank, Al Bilad Bank, Bank Al Jazira, Saudi Investment Bank, Banque Saudi Fransi and Saudi Awwal Bank.
The report explores critical themes in customer service, digital experience, and operational delivery, identifying key pressure points and opportunities for innovation.
With consumer expectations rising, this analysis offers actionable insights for banks looking to strengthen service quality and improve digital performance.
Al Bilad topped the Net Sentiment rankings
20pp*
ahead of industry aggregate
*percentage points
Discover the key factors that are impacting public operational sentiment toward Saudi's leading banks.
