FNB Connect led the MVNO industry with the highest CX Net Sentiment, while Standard Bank Connect's operational failures pulled its score to the lowest in the index.
Bottom performer in customer service Net Sentiment: Standard Bank Connect
-93%
Net Sentiment score
AI-addressable conversation volume:
78%
volume
This report captures over 42,000 online mentions across five mobile virtual network operators, drawn from public conversation on X, Facebook and Hellopeter between 1 October 2025 and 31 March 2026.
The report covers Operational (CX) Net Sentiment performance, customer experience deep dives across service, network quality, digital channels and channel performance as well as risk intent, churn and acquisition analysis.
FNB Connect was the top performing mobile virtual network operator in Operational (CX) Net Sentiment, with a score of:
80%
Discover the key factors that are impacting consumer sentiment towards internet service providers in South Africa.
