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South African Metros Net Sentiment Report

2025

This report captures public sentiment toward four of South Africa’s largest metros—Cape Town, Johannesburg, Tshwane, and eThekwini based on an analysis of 300,000 online pubic mentions.

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Worst performer: City of Joburg 

-29%

Net Sentiment score

Top performer: Tshwane

-9%

Net Sentiment score

Service delivery conversation was mostly negative 

-68%

Net Sentiment score

The 2025 SA Metros Net Sentiment | Pulse of the People Report tracked public online conversation across platforms such as X, —focusing on key metros within .

Tshwane recorded the best overall Net Sentiment among South Africa’s leading metros. Residents praised the delivery of clean water to Hammanskraal, mayor-led clean-up campaigns and proactive by-law enforcement.

 

Overall Net Sentiment:

-18% 

as cities struggle with service delivery challenges.

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Discover the key factors that are impacting public sentiment toward SA's leading metros.

 

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