---
title: "SA Telecoms Sentiment Index: Fibre Network Operators"
description: Overall Net Sentiment was operationally driven across the market, with no FNO recording a positive score during the reporting period.
image: https://dataeq.com/hubfs/sa-telecoms-sentiment-index-fno-landing-page-link-img.png
---

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# SA Telecoms Sentiment Index:

### Fibre Network Operators

2026

Overall Net Sentiment was operationally driven across the market, with no FNO recording a positive score during the reporting period.

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![sa-telecoms-sentiment-index-fno-landing-page-img](https://dataeq.com/hs-fs/hubfs/sa-telecoms-sentiment-index-fno-landing-page-img.png?width=543&name=sa-telecoms-sentiment-index-fno-landing-page-img.png "sa-telecoms-sentiment-index-fno-landing-page-img")

Explore analysis on other South African telecoms sub-sectors:

[Network Providers](https://dataeq.com/reports/sa-telecoms-sentiment-index-network-providers)

[Internet Service Providers](https://dataeq.com/reports/sa-telecoms-sentiment-index-internet-service-providers)

[Mobile Virtual Network Operators](https://dataeq.com/reports/mobile-virtual-network-operators)

Largest share of voice: **Vumatel**

46%

volume

Top performer in customer service Net Sentiment: **Frogfoot**

**-74%**

Net Sentiment score

**AI-addressable** conversation volume: 

**45%**

volume

Vumatel was the top performing fibre network operator in Operational (CX) Net Sentiment, with a score of:

-55%

![sa-telecoms-sentiment-index-fno-landing-page-chart-img-1](https://dataeq.com/hs-fs/hubfs/sa-telecoms-sentiment-index-fno-landing-page-chart-img-1.png?width=650&height=181&name=sa-telecoms-sentiment-index-fno-landing-page-chart-img-1.png)

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### **Discover the key factors **that are impacting consumer sentiment towards internet service providers in South Africa.

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