Top performer in customer service Net Sentiment: Frogfoot
-74%
Net Sentiment score
AI-addressable conversation volume:
45%
volume
This report captures over 38,000 online mentions across three fibre network operators, drawn from public conversation on X, Facebook and Hellopeter between 1 October 2025 and 31 March 2026.
The report covers Operational (CX) Net Sentiment performance, customer experience deep dives across service, network quality, digital channels and channel performance as well as risk intent, churn and acquisition analysis.
Vumatel was the top performing fibre network operator in Operational (CX) Net Sentiment, with a score of:
-55%
Discover the key factors that are impacting consumer sentiment towards internet service providers in South Africa.
