---
title: "SA Telecoms Sentiment Index: Internet Service Providers"
description: SA's ISP market is operating in a structurally service-led environment, where operational performance rather than campaign activity drove public conversation.
image: https://dataeq.com/hubfs/sa-telecoms-sentiment-index-isp-landing-page-link-img.png
---

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# SA Telecoms Sentiment Index:

### Internet service providers

2026

South Africa's ISP market is operating in a structurally service-led environment, where operational performance rather than campaign activity drove public conversation.

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![sa-telecoms-sentiment-index-isp-landing-page-img](https://dataeq.com/hs-fs/hubfs/sa-telecoms-sentiment-index-isp-landing-page-img.png?width=543&name=sa-telecoms-sentiment-index-isp-landing-page-img.png "sa-telecoms-sentiment-index-isp-landing-page-img")

Explore analysis on other South African telecoms sub-sectors:

[Network Providers](https://dataeq.com/reports/sa-telecoms-sentiment-index-network-providers)

[Fibre Network Operators](https://dataeq.com/reports/sa-telecoms-sentiment-index-fibre-network-operators)

[Mobile Virtual Network Operators](https://dataeq.com/reports/mobile-virtual-network-operators)

Largest share of voice: **WebAfrica**

37%

volume

Top performer in Operational (CX) Net Sentiment: **RSAWEB**

**-17%**

Net Sentiment score

Most negative topic: **Account admin**

**-94%**

Net Sentiment score

RSAWEB was the top performing internet service provider in Operational (CX) Net Sentiment, with a score of:

-17%

![sa-telecoms-sentiment-index-isp-landing-page-chart-img](https://dataeq.com/hs-fs/hubfs/sa-telecoms-sentiment-index-isp-landing-page-chart-img.png?width=650&height=249&name=sa-telecoms-sentiment-index-isp-landing-page-chart-img.png)

![search-icon](https://dataeq.com/hubfs/search-icon.svg)

### **Discover the key factors **that are impacting consumer sentiment towards internet service providers in South Africa.

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