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GCC Banking Sentiment Index

2024

Key metrics

31.3%

Industry response rate

7.8%

Top Net Sentiment performer: Qatar

23.4%

Top performer in operational sentiment: UAE

DataEQ has published the inaugural GCC Banking Sentiment Index, in collaboration with KPMG, revealing how six of the region’s banking countries compare in the eyes of consumers on social media.

The report findings are based on an analysis of 4 million consumer posts on X (formerly Twitter) designed to quantify the experiences and sentiments of consumers within the GCC towards the region’s leading banks.

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Saudi dominate GCC banking conversation

83.3%

of region's consumer share of voice on social media

 

Key findings include:

  • Net Sentiment ranking of GCC countries
  • Industry response rate and time breakdown
  • Complaints and praise analysis
  • Service channel analysis
  • Reputational and operational sentiment review

Contact us to access the full report