A new frontier for treating customers fairly on social media
2023
The trend towards outcomes-focused market conduct regulations has seen South African financial service providers (FSPs) come under increased pressure to report on social data in order to comply with evolving consumer protection requirements.
In this white paper, DataEQ unpacks how the growth of Treating Customers Fairly (TCF)-focused regulations has introduced new opportunities to FSPs like banks and insurers to improve customer satisfaction, bolster internal reporting and comply with the latest market conduct regulations.