Articles

Safeguarding vulnerable consumers: Harnessing unstructured data

May 16, 2025

Future of ESG reporting: The need for real-time social data insights

May 16, 2025

Sentiment: The Metric CEOs often get wrong — & How DataEQ Is Fixing It

May 12, 2025

How review sites are changing consumer perceptions towards insurers

April 16, 2025

Make vulnerability visible: A new standard for compliance and customer care

April 9, 2025

Is your CX data telling the whole story?

March 17, 2025

Make your data more meaningful with context specific labelling

March 17, 2025

Harnessing the Power of Prioritised Customer Service Workflows

March 17, 2025

Trustpilot Effect: How UK Insurers Are Using Review Sites to Boost Sentiment

December 11, 2024

Absa and Zenith top rankings according to Ghana Banking Index

December 9, 2024