News

Monzo UK’s favourite bank according to customers, Barclays lags behind

November 13, 2024

Bank Gaborone Botswana's top bank according to customer feedback

October 31, 2024

UK Insurance: Consumer Duty - 1st Central tops customer rankings

October 11, 2024

UAE Banking Index: Banks see drop in Net Sentiment

October 10, 2024

Saudi retail banks score positive net sentiment in latest PwC Middle East and DataEQ report

September 30, 2024

SA Insurance Index: What customers are saying online about SA’s leading insurers

September 20, 2024

Alternative data and the new frontier of ESG reporting

September 12, 2024

‘Finfluencers’ and the need for regulation

August 6, 2024

Kenya Banking: Operational anlaysis of country's leading banks

July 30, 2024

I&M Bank: Leading the Way in Kenyan Banking Industry

July 24, 2024

Kenya’s Best and Worst Banks Revealed: I&M Finishes Top

July 24, 2024

Woolworths SA’s top retailer according to customers

July 22, 2024

South Africa’s best and worst retailers  according to shoppers

July 19, 2024

Value of social data within the context of the Consumer Duty

June 30, 2024

The Digital Firestorm

June 21, 2024

rain takes top spot in SA Telecoms Sentiment Index

June 20, 2024

Telcos need to urgently address customers’ pain points

June 6, 2024

DataEQ’s Governance Solution

May 30, 2024

Rising costs stir discontent amongst UK insurance customers

May 27, 2024

Social media’s role in elevating corporate accountability

May 17, 2024

Embracing the digital shift: SA banks lead the way

May 9, 2024

South African banks top digital experience

March 28, 2024

Why South Africans dislike their ISPs

December 6, 2023

FNB takes top spot, banking SA’s most loved industry

November 30, 2023

To Remote or not to Remote?

October 10, 2023

How Burberry became the ESG leader in UK fashion

August 8, 2023

UK Fashion ESG Index - Is the fashion industry sustainable

August 1, 2023

ESG an uncomfortable fit for UK’s fashion industry

July 10, 2023

Netflix streaming provider of choice in the Middle East

June 6, 2023

DataEQ launches AI insights co-pilot

May 22, 2023

How social media can support firms’ Consumer Duty strategies

May 1, 2023

Digital experience key to customer satisfaction

October 30, 2022

The cookie apocalypse is coming

October 30, 2022

Loans and affordability key for cash-strapped Kenyans

September 18, 2022

3 things SA grocery shoppers care about in 2022

September 18, 2022

The growing impact of Hellopeter on Net Sentiment

September 10, 2022

Why AI needs a human touch

August 18, 2022

Social customer service - how to get it right

August 1, 2022

Twitter goes to university

May 5, 2022

Net Promotor Score vs. Net Sentiment

May 1, 2022

Expo 2020 Dubai's most engaging social media moments

March 8, 2022

BrandsEye is making a change. We are now DataEQ, here's why

February 25, 2022

BrandsEye is making a change. We are now DataEQ

February 22, 2022

Five steps to develop a failproof social customer care strategy

February 14, 2022

Expo's K-pop concert makes social media waves

January 19, 2022

Real-time benchmarking against Sustainable Development Goals

January 1, 2022

Are banking apps letting you down?

January 1, 2022

What is sentiment analysis

October 20, 2021

Conduct Standard updates impacts SA's leading banks

June 10, 2021

The value of prioritised workflow in social customer service

June 9, 2021

Market conduct regulations spreading to social media

February 1, 2021

DataEQ launches new Market Conduct solution

February 1, 2021

Conduct solution allows organisations to report on social data

February 1, 2021

5 tips for optimising your social media customer service in 2021

December 10, 2020

Black Friday social media buzz

December 4, 2020

Banks neglect making social media a priority at their peril

November 26, 2020

Serving customers on their social channel of choice

September 3, 2020

Using DataEQ to implement the FSCA Conduct Standard

August 25, 2020

4 lessons retailers can learn from social media feedback

August 18, 2020

Want to measure CX correctly? You'll need Net Sentiment

July 21, 2020

Wake-up call for business as consumer scrutiny grows

June 9, 2020

Covid-19 will drive big changes in customer service

May 20, 2020

Coronavirus and the customer service imperative

March 19, 2020

Innovation shouldn’t forget about customer service

February 10, 2020

5 ways to deliver better social customer service in 2020

January 6, 2020

Improve social customer care or risk losing customers

December 6, 2019

Consumer preferences driving big changes in customer service

October 20, 2019

Risk. Purchase. Cancel. Service.

October 10, 2019

Vodafone faces greatest churn threat

July 23, 2019

EE best telco call centre in the UK, says social data

July 16, 2019

Telecom customers panic ahead of Brexit roaming charges

June 27, 2019

Social media data a pivotal piece of conduct reporting

June 1, 2019

Reviewing impact of service issues on Metro Bank

April 4, 2019

What is driving public sentiment for Middle East banks

November 11, 2018

Digitally astute consumers demand more from SA banks

November 11, 2018

South Africa Banking Sentiment Index 2018

October 29, 2018

How Trump’s remark about Africa affected public sentiment

September 28, 2018

US Chamber of Commerce - Africa Investor Sentiment Index

July 17, 2018

More Saudi men in favour of lifting driving ban

June 21, 2018

Why AI needs human understanding

May 17, 2018

DataEQ speaks at the House of Lords

April 17, 2018

A new hurdle for female politicians in the digital age

March 20, 2018

The benefits and pitfalls of digital for female politicians

March 16, 2018

DataEQ data key to new study on gender discourse online

March 14, 2018

How can AI & sentiment data help drive revenue growth?

February 5, 2018

Using social data to manage risk & understand public opinion

January 31, 2018

Toronto Public Transport, the best in North America?

December 14, 2017

Data shows why banks should tailor services to cultural needs

November 24, 2017

Sentiment analysis of the Zimbabwean political crisis.

November 21, 2017

Trump online support dwindles

November 10, 2017

Banking Study shows why public sentiment matters

November 6, 2017

Opinion mining - The key to mitigating political risk

November 1, 2017

DataEQ CEO presents at World Knowledge Forum 2017

October 17, 2017

Three Mobile tops UK social media study. Vodafone last.

October 12, 2017

Santander tops public sentiment study of UK Banks

September 18, 2017

Telkom biggest winners in Vodacom data debacle

September 12, 2017

Kenyatta support drops after attacks on judiciary.

September 8, 2017

Predicting the future

August 24, 2017

Lord Hollick joins DataEQ

August 23, 2017

Social media opinions point to upset in Kenyan elections

August 8, 2017

Qatar Airways – the tale of a rapid bounce-back.

August 2, 2017

Social media sentiment analysis for Middle East airlines

July 25, 2017

Pro Hijab vs No Hijab

July 24, 2017

What is really driving sentiment?

July 24, 2017

DataEQ wins prestigious innovation award

June 19, 2017

DataEQ partners with FCSA for UAE tolerance study

June 12, 2017

What is opinion mining - Next level in sentiment analytics

May 25, 2017

Opinion Mining – The future of social intelligence?

May 15, 2017

Online opinion data shows drop in negativity to Brexit

May 1, 2017

Battle of the least disliked in the French election debate

April 6, 2017

Mind versus machine - Human insight in the age of automation

March 30, 2017

Online Sentiment shows growing disapproval of Theresa May

March 17, 2017

Telegraph - Trump & May take note of the Twitterstorm

March 14, 2017

2017 Budget Speech social analysis

March 3, 2017

Social analysis shows Americans against Trump order.

March 2, 2017

More than 90% of US opposed to Trump's Immigration Ban

February 24, 2017

Channel 4 - Fake news analysis

February 11, 2017

BBC - Political polling using social media

February 3, 2017

The Half-Life of Moral Outrage on Social Media

January 31, 2017

How is fake news driving SA’s political agendas?

January 27, 2017

Could social media be used to call Europe elections?

January 26, 2017

Social media analytics trends in 2017

December 20, 2016

Pizza Hut - The recipe for success

December 12, 2016

Brand Ambassadors in the age of Social Media

December 6, 2016

Social media sentiment shows why expectations matter

December 1, 2016

DataEQ adds Linkedin and Youtube to their data sources

December 1, 2016

WGNtv - A better way to predict elections?

November 17, 2016

News24 - US Elections feature

November 17, 2016

CNN – SA company calls Trump victory

November 15, 2016

Fortune Magazine – DataEQ calls Trump win

November 11, 2016

BBC – Can social media predict election results?”

November 11, 2016

How DataEQ predicted Trump and Brexit

November 10, 2016

Social Media accurately calls Trump and Brexit

November 9, 2016

Clinton Supporters rally, but it may be too late

November 8, 2016

U.S Elections – Is voter fraud just a moral panic?

November 7, 2016

Social anlaysis points to Trump victory

November 7, 2016

DataEQ data points to Trump victory on BBC news

November 7, 2016

Trump to stun the world? We ask social media.

November 4, 2016

The key to accurate social data - Human integration

November 1, 2016

Clinton wins the debate but not the war

October 4, 2016

The Social Phenomenon that is Black Twitter

September 20, 2016

Tips for choosing an ORM tool

September 16, 2016

Why social data analysis needs human understanding

September 15, 2016

Retail – Social Media Content Guide

September 14, 2016

Fast Food - Social media content guide

August 26, 2016

DataEQ named top global brand monitoring tool

August 26, 2016

Coalition Politics= Brand Management+Service Delivery

August 16, 2016

Analysing social media could have avoided election surprise

August 6, 2016

Introducing Fullscreen Analysis

August 1, 2016

Who is really speaking for the ANC?

August 1, 2016

DataEQ Fast Company Profile

July 21, 2016

Introducing Full Screen Analysis

July 5, 2016

How to choose a Social Media and Analytics Tool.

July 1, 2016

DataEQ accurately predicts Brexit vote. How?

June 24, 2016

British social media data points to EU exit

June 23, 2016

Ethnicity classifier data insights

June 18, 2016

DataEQ – Social Listening and ORM

June 17, 2016

Get the most out of your brand ambassadors

June 14, 2016

DataEQ provides 360 media monitoring solution

May 12, 2016

How much South Africans are willing to pay for Starbucks?

March 4, 2016