--- title: EE best telco call centre in the UK, says social data description: EE’s call centre is the best performer among the big four telecom providers in the UK, according to DataEQ’s 2019 UK Telecom Sentiment Index. image: https://dataeq.com/hubfs/Imported_Blog_Media/ee-call-centre-uk-telecoms-2.png --- [Skip to content](https://dataeq.com/resources/news/ee-call-centre-best-uk#main-content) [![DataEQ Logo](https://dataeq.com/hs-fs/hubfs/DataEQ_Logo_FOR%20USE%20ON%20DARK%20BACKGROUND.png?width=120&height=43&name=DataEQ_Logo_FOR%20USE%20ON%20DARK%20BACKGROUND.png)](https://dataeq.com/) - [About](https://dataeq.com/about-us) - Solutions Show submenu for Solutions - [Marketing](https://dataeq.com/solutions/marketing) - [Risk & Compliance](https://dataeq.com/solutions/compliance-and-risk) - [Customer Experience](https://dataeq.com/solutions/customer-experience) - [Customer Service](https://dataeq.com/solutions/customer-service) - Resources Show submenu for Resources - [Reports](https://dataeq.com/resources/reports) - [Quarterly Insights](https://dataeq.com/quarterly-insights-reports) - [Case Studies](https://dataeq.com/resources/case-studies) - [News](https://dataeq.com/resources/news) - [Knowledge Base](https://dataeq.com/knowledge-base) - [Consulting](https://dataeq.com/consulting) - [Careers](https://dataeq.com/careers) Open main navigation Close main navigation - [About](https://dataeq.com/about-us) - Solutions Show submenu for Solutions - [Marketing](https://dataeq.com/solutions/marketing) - [Risk & Compliance](https://dataeq.com/solutions/compliance-and-risk) - [Customer Experience](https://dataeq.com/solutions/customer-experience) - [Customer Service](https://dataeq.com/solutions/customer-service) - Resources Show submenu for Resources - [Reports](https://dataeq.com/resources/reports) - [Quarterly Insights](https://dataeq.com/quarterly-insights-reports) - [Case Studies](https://dataeq.com/resources/case-studies) - [News](https://dataeq.com/resources/news) - [Knowledge Base](https://dataeq.com/knowledge-base) - [Consulting](https://dataeq.com/consulting) - [Careers](https://dataeq.com/careers) Request a demo [All posts](https://dataeq.com/resources/news/all) 16 July, 2019 # EE best telco call centre in the UK, says social data The [2019 DataEQ UK Telecoms Index](https://dataeq.com/research/uk-telecom-mobile-sentiment-index/), which analysed 194 546 tweets directed at the EE, O2, Three and Vodafone, from 1 February 2019 to 30 April 2019 maps customer feedback to particular customer touchpoints and journey stages. ![Comparative call centre performance UK telecom providers](https://dataeq.com/hubfs/Imported_Blog_Media/ee-call-centre-uk-telecoms-2.png) *Percentage point deviation from industry average net sentiment towards call centres.* ![EE call centre tweet](https://dataeq.com/hs-fs/hubfs/Imported_Blog_Media/ee-customer-tweet-uk-telecoms-2.png?width=350&name=ee-customer-tweet-uk-telecoms-2.png) Call centres typically receive a lot of complaints on social media, which explains the industry-wide net negative performance. Despite this, EE’s call centre had the best performance, 16.5 percentage points more positive than the industry average. ![Comparative call centre performance UK telecom providers](https://dataeq.com/hubfs/Imported_Blog_Media/uk-telecoms-2019-churn-drivers-3.png) Turnaround time was an issue that drove over two-thirds of all call centre complaints. EE customers were the least affected by a slow turnaround time. EE’s also had fewer complaints about dropped calls and multiple contact attempts. Staff interaction was behind the majority of compliments about EE’s customer service. 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