--- title: News (10) description: News linked to data analytics and our research into various industries (10) --- [Skip to content](https://dataeq.com/resources/news/page/10#main-content) [![DataEQ Logo](https://dataeq.com/hs-fs/hubfs/DataEQ_Logo_FOR%20USE%20ON%20DARK%20BACKGROUND.png?width=120&height=43&name=DataEQ_Logo_FOR%20USE%20ON%20DARK%20BACKGROUND.png)](https://dataeq.com/) - [About](https://dataeq.com/about-us) - Solutions Show submenu for Solutions - [Marketing](https://dataeq.com/solutions/marketing) - [Risk & Compliance](https://dataeq.com/solutions/compliance-and-risk) - [Customer Experience](https://dataeq.com/solutions/customer-experience) - [Customer Service](https://dataeq.com/solutions/customer-service) - Resources Show submenu for Resources - [Reports](https://dataeq.com/resources/reports) - [Quarterly Insights](https://dataeq.com/quarterly-insights-reports) - [Case Studies](https://dataeq.com/resources/case-studies) - [News](https://dataeq.com/resources/news) - [Knowledge Base](https://dataeq.com/knowledge-base) - [Consulting](https://dataeq.com/consulting) - [Careers](https://dataeq.com/careers) Open main navigation Close main navigation - [About](https://dataeq.com/about-us) - Solutions Show submenu for Solutions - [Marketing](https://dataeq.com/solutions/marketing) - [Risk & Compliance](https://dataeq.com/solutions/compliance-and-risk) - [Customer Experience](https://dataeq.com/solutions/customer-experience) - [Customer Service](https://dataeq.com/solutions/customer-service) - Resources Show submenu for Resources - [Reports](https://dataeq.com/resources/reports) - [Quarterly Insights](https://dataeq.com/quarterly-insights-reports) - [Case Studies](https://dataeq.com/resources/case-studies) - [News](https://dataeq.com/resources/news) - [Knowledge Base](https://dataeq.com/knowledge-base) - [Consulting](https://dataeq.com/consulting) - [Careers](https://dataeq.com/careers) Request a demo # Articles [![Conduct solution allows organisations to report on social data](https://dataeq.com/hubfs/raw_assets/public/deq-interactive/images/img-blog-card-default.png)](https://dataeq.com/resources/news/market-conduct-solution-allows-reporting-on-tcf-social-media-regulatory-outcomes) ### [Conduct solution allows organisations to report on social data](https://dataeq.com/resources/news/market-conduct-solution-allows-reporting-on-tcf-social-media-regulatory-outcomes) February 1, 2021 [Read more](https://dataeq.com/resources/news/market-conduct-solution-allows-reporting-on-tcf-social-media-regulatory-outcomes) [![](https://dataeq.com/hubfs/5-tips-for-optimising-your-social-media-customer-service-in-2021.jpg)](https://dataeq.com/resources/news/social-media-customer-service-trends-2021) ### [5 tips for optimising your social media customer service in 2021](https://dataeq.com/resources/news/social-media-customer-service-trends-2021) December 10, 2020 [Read more](https://dataeq.com/resources/news/social-media-customer-service-trends-2021) [![](https://dataeq.com/hubfs/Imported_Blog_Media/black-friday-2020-volume-increase-2.jpg)](https://dataeq.com/resources/news/black-friday-social-media-buzz-2020) ### [Black Friday social media buzz](https://dataeq.com/resources/news/black-friday-social-media-buzz-2020) December 4, 2020 [Read more](https://dataeq.com/resources/news/black-friday-social-media-buzz-2020) [![Banks neglect making social media a priority at their peril](https://dataeq.com/hubfs/raw_assets/public/deq-interactive/images/img-blog-card-default.png)](https://dataeq.com/resources/news/social-customer-service-banking-index-market-conduct) ### [Banks neglect making social media a priority at their peril](https://dataeq.com/resources/news/social-customer-service-banking-index-market-conduct) November 26, 2020 [Read more](https://dataeq.com/resources/news/social-customer-service-banking-index-market-conduct) [![](https://dataeq.com/hubfs/Serving-customers-on-their-social-channel-of-choice.jpg)](https://dataeq.com/resources/news/serving-customers-on-their-preferred-social-channel) ### [Serving customers on their social channel of choice](https://dataeq.com/resources/news/serving-customers-on-their-preferred-social-channel) September 3, 2020 [Read more](https://dataeq.com/resources/news/serving-customers-on-their-preferred-social-channel) [![](https://dataeq.com/hubfs/DataEQ-to-implement-the-FSCA-Banking-Conduct-Standard.jpg)](https://dataeq.com/resources/news/banking-conduct-standard-note) ### [Using DataEQ to implement the FSCA Conduct Standard](https://dataeq.com/resources/news/banking-conduct-standard-note) August 25, 2020 [Read more](https://dataeq.com/resources/news/banking-conduct-standard-note) [![](https://dataeq.com/hubfs/Imported_Blog_Media/2020-sentiment-over-time-deloitte-grocery-retail-report-2020-stacked-3.png)](https://dataeq.com/resources/news/4-lessons-retailers-from-social-media-during-covid-19) ### [4 lessons retailers can learn from social media feedback](https://dataeq.com/resources/news/4-lessons-retailers-from-social-media-during-covid-19) August 18, 2020 [Read more](https://dataeq.com/resources/news/4-lessons-retailers-from-social-media-during-covid-19) [![](https://dataeq.com/hubfs/Imported_Blog_Media/net-sentiment-calc-2.png)](https://dataeq.com/resources/news/measure-cx-using-net-sentiment) ### [Want to measure CX correctly? You'll need Net Sentiment](https://dataeq.com/resources/news/measure-cx-using-net-sentiment) July 21, 2020 [Read more](https://dataeq.com/resources/news/measure-cx-using-net-sentiment) [![](https://dataeq.com/hubfs/Wake-up-call-for-business-as-consumer-scrutiny-grows-during-Covid-19-crisis.jpg)](https://dataeq.com/resources/news/consumer-scrutiny-grows-during-covid) ### [Wake-up call for business as consumer scrutiny grows](https://dataeq.com/resources/news/consumer-scrutiny-grows-during-covid) June 9, 2020 [Read more](https://dataeq.com/resources/news/consumer-scrutiny-grows-during-covid) [![](https://dataeq.com/hubfs/Covid-19-will-drive-big-changes-in-digital-customer-service.jpg)](https://dataeq.com/resources/news/covid-19-will-drive-big-changes-in-digital-customer-service) ### [Covid-19 will drive big changes in customer service](https://dataeq.com/resources/news/covid-19-will-drive-big-changes-in-digital-customer-service) May 20, 2020 [Read more](https://dataeq.com/resources/news/covid-19-will-drive-big-changes-in-digital-customer-service) [First](https://dataeq.com/resources/news/page/1) [Prev](https://dataeq.com/resources/news/page/9) [8](https://dataeq.com/resources/news/page/8) [9](https://dataeq.com/resources/news/page/9) [10](https://dataeq.com/resources/news/page/10) [11](https://dataeq.com/resources/news/page/11) [12](https://dataeq.com/resources/news/page/12) [Next](https://dataeq.com/resources/news/page/11) [Last](https://dataeq.com/resources/news/page/20) Label your data with confidence and safety ![ISO IEC 270012022 Logo-1](https://dataeq.com/hubfs/ISO%20IEC%20270012022%20Logo-1.png) ![gdpr-logo](https://dataeq.com/hubfs/gdpr-logo.svg) ![popia-logo](https://dataeq.com/hubfs/popia-logo.svg) ![pdpl-logo](https://dataeq.com/hubfs/pdpl-logo.svg) ***About us*** [Our company](https://dataeq.com/about-us) [Contact us](https://dataeq.com/contact-us) ***More info*** [Careers](https://dataeq.com/careers) [News](https://dataeq.com/resources/news) ***Privacy*** [Privacy policy](https://dataeq.com/privacy) [Privacy policy UK](https://dataeq.com/privacy-uk) [Terms & conditions](https://dataeq.com/terms-and-conditions) ***Let's connect*** [contact@dataeq.com](mailto:contact@dataeq.com) ***Login*** [Analyse](https://analyse.dataeq.com/api/login) [Engage](https://engage.dataeq.com/) [![DataEQ_Logo_FOR USE ON LIGHT BACKGROUND.png (1)-1](https://dataeq.com/hs-fs/hubfs/DataEQ_Logo_FOR%20USE%20ON%20LIGHT%20BACKGROUND.png%20(1)-1.png?width=100&height=35&name=DataEQ_Logo_FOR%20USE%20ON%20LIGHT%20BACKGROUND.png%20(1)-1.png "DataEQ_Logo_FOR USE ON LIGHT BACKGROUND.png (1)-1")](https://dataeq.com/) Copyright © 2026, DataEQ