The DataEQ Insurance Sentiment Index benchmarks 15 major South African insurers against each other based on consumer Net Sentiment.
This year’s Index traced over 900 000 public non-enterprise posts across X, Hellopeter and other online sources for the period 1 April 2023 - 31 March 2024 to determine SA’s best and worst insurers according to their customers.
Hellopeterhelps drive consumer praise about King Price, with a Net Sentiment of
57%
Report includes:
Net Sentiment performance (overall, reputational and operational)
Hellopeter effect - unpacking the key role of review site in driving brand praise
Root cause analysis of praise and complaints
Pricing, customer service and product offering
Risk and reputation
Governance - risk, TCF and ESG analysis
For more information on what factors are impacting sentiment towards SA's leading insurers – download the full report
