How do I navigate the Engage interface?

Understand the Engage interface and where to find key features.

Main Interface Sections

1. Navigation Menu (Top-Left)
   • Tickets – View and manage customer tickets.
   • Reports – Access performance and analytics reports.
   • Engage Button – Automatically opens the next priority ticket.
   • Profile Menu – Manage user settings, access guides, and log out.
2. Landing Page Sections
   • Team Ticket Statistics – Overview of open, pending, and closed tickets.
   • Leaderboard – Displays top-performing agents.
   • My Tickets – Quick access to assigned, pending, or starred tickets.

Navigation Tips

• Click on the Engage Button to start working on new tickets.
• Access Reports from the top menu to track performance.