Knowledge Base
Engage
Analyse
Getting Started on Analyse
The Reports Panel
Filtering and Analysing Data
Metrics and Drill Downs
Mentions Panel
Exploring Authors
Alerts and Notifications
Labelling Data
Visualising Conversation Topics
Engage
Getting Started
Ticket Management
Working with Tickets
Additional Features
Reporting and Analytics
User Roles & Permissions
Tips & Troubleshooting
Publish
Getting Started with Publish
Creating and Managing Content
Multi-Platform Publishing
Campaigns and the Content Calendar
Approval Workflows
Reporting & Logs
Back to home
Knowledge Base
Engage
Analyse
Getting Started on Analyse
The Reports Panel
Filtering and Analysing Data
Metrics and Drill Downs
Mentions Panel
Exploring Authors
Alerts and Notifications
Labelling Data
Visualising Conversation Topics
Engage
Getting Started
Ticket Management
Working with Tickets
Additional Features
Reporting and Analytics
User Roles & Permissions
Tips & Troubleshooting
Publish
Getting Started with Publish
Creating and Managing Content
Multi-Platform Publishing
Campaigns and the Content Calendar
Approval Workflows
Reporting & Logs
Engage
Learn to manage customer interactions, respond to opportunities, and handle service requests.
Getting Started
How do I log into Engage?
How do I navigate the Engage interface?
What are the ticket statuses on the front page of Engage?
How do I select or switch teams in Engage?
Ticket Management
What is a ticket in Engage?
How are tickets processed in Engage?
What do the different ticket statuses mean?
How are tickets prioritised in Engage?
Working with Tickets
How do I view and open a ticket in Engage?
How do I respond to a mention in Engage?
How do I use preset responses in Engage?
How do I add and manage notes on a ticket?
How does the conversation tree work in Engage?
How do I handle priority customer tickets?
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Additional Features
How do I reassign a ticket in Engage?
How do I use ticket tags in Engage?
How do moderation words work in Engage?
How do preset responses work in Engage?
How do I request a DM in Engage?
How do I track ticket logs and action logs in Engage?
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Reporting and Analytics
How do I access reports in Engage?
How do I understand the queue activity report in Engage?
How do I track agent performance in Engage?
User Roles & Permissions
What are the different user roles in Engage?
What can an admin do in Engage?
Tips & Troubleshooting
How long does a ticket stay assigned in Engage?
How do I refresh conversations to see new mentions in Engage?
How do I translate a mention in Engage?
What are Nudges in Engage, and how do they work?
How do I like, hide, or delete comments in Engage?
How do I use the Take A Break button?
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