Learn how to measure agent productivity and response efficiency.
What Does the Agent Performance Report Show?
This report helps supervisors track:
- Total tickets worked on per agent.
- Unique replies per agent
- Handle times per agent.
Key Metrics in the Report
- Tickets Handled – The number of tickets completed by an agent.
- Average Worked on Time – The time spent working on tickets..
- Total replies – The total number of replies sent by an agent
- Leaderboard Rankings – Top-performing agents based on ticket handling.
How do I use this Report?
- Identify high-performing agents and areas for improvement.