Learn how to interpret the queue activity report to monitor ticket trends.
What Does the Queue Activity Report Show?
This report provides an overview of:
- The average queue size in a given period.
- The total number of engagements.
Key Metrics in the Report
- Queue Health – The number of tickets created within the selected time frame.
- Total Engagements – The total number of engagements actioned by all agents
How to Use the Report Effectively
- Identify peak hours/days when ticket volume is highest.
- Monitor backlogs to ensure tickets are handled efficiently.