---
title: How to Use the Mentions Panel in Analyse
description: Learn how to navigate and use the Mentions Panel in Analyse to review, filter, and categorize individual mentions.
---
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# How to Use the Mentions Panel in Analyse
## Learn how to navigate and use the Mentions Panel in Analyse to review, filter, and categorise individual mentions.
The **Mentions Panel** in Analyse allows users to **view, filter, and manage individual mentions** collected from social media, news, blogs, and other online sources. This panel is essential for **applying tags and analysing customer conversations** at a granular level.
---
#### **How to Access the Mentions Panel**
1. **Log in to Analyse** at[https://analyse.dataeq.com](https://analyse.dataeq.com/).
2. Click on **Mentions** panel in the navigation menu.
3. The Mentions Panel will display a **list of individual mentions**, sorted by the latest mentions received.
---
#### **Key Features of the Mentions Panel**
### **1. Viewing and Filtering Mentions**
- Use the **Filter mentions** option to refine mentions by **date, sentiment, author** etc.
- Click on the **search bar** to find mentions containing specific **words or phrases**.
- Use the **Sentiment filter** to show only **positive, neutral, or negative mentions**.
### **2. Sentiment & Priority Tags**
- Each mention is **color-coded** based on its **sentiment**:
- **Negative** (red)
- **Neutral** (grey)
- **Positive** (blue)
- Some mentions include **priority tags** such as:
- **Risk** (potential reputation or compliance concerns)
- **Purchase** (potential buying intent)
- **Cancel** (potential customer churn)
- **Service** (customer requests needing attention)
### **3. Viewing Mention Details**
- Click on a mention to see its **full details**, including:
- The **source** (e.g., Twitter, Facebook, news site)
- **Timestamp** (when it was posted)
- **Author information** (social media handle or username)
- **Keywords matched** that caused it to be collected
### **4. Applying Tags & Bulk Editing Mentions**
- Click on a mention to add **tags** for easier categorisation.
- Select multiple mentions to **apply bulk edits**, such as changing tags.
- You cannot change the sentiment of a mention, but you can flag it for review.
### **5. Exporting Mentions**
- Click **Download CSV** to export the filtered mentions for further analysis.
---
#### **Best Practices for Using the Mentions Panel**
1. **Use filters** to narrow down large data sets and find relevant mentions quickly.
2. **Apply tags** to organise mentions for easy tracking and reporting.
---
#### **Troubleshooting Mentions Panel Issues**
1. **Issue: “I can’t see any mentions.”**
1. Check your **filters** to ensure they’re not too restrictive.
2. Expand the **date range** to include more mentions.
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