1. Knowledge Base
  2. Engage
  3. User Roles & Permissions

What can an admin do in Engage?

Learn about the permissions and responsibilities of an Engage admin.

Admin Responsibilities

Admins have the highest level of permissions in Engage, allowing them to:

  • Manage users – Add, remove, or modify user roles.
  • Edit system settings – Customise ticket queues, SLAs, and workflows.
  • Create and modify ticket tags – Define categories for better ticket management.
  • Manage moderation words – Set blocked and review words to ensure compliance.
  • Generate and export reports – Access all analytics and tracking data.

How to Access Admin Settings

  1. Click on the Profile Menu in the top-right corner.
  2. Select Admin Settings.
  3. Adjust settings based on organisational needs.