Learn about the permissions and responsibilities of an Engage admin.
Admin Responsibilities
Admins have the highest level of permissions in Engage, allowing them to:
- Manage users – Add, remove, or modify user roles.
- Edit system settings – Customise ticket queues, SLAs, and workflows.
- Create and modify ticket tags – Define categories for better ticket management.
- Manage moderation words – Set blocked and review words to ensure compliance.
- Generate and export reports – Access all analytics and tracking data.
How to Access Admin Settings
- Click on the Profile Menu in the top-right corner.
- Select Admin Settings.
- Adjust settings based on organisational needs.