Getting Started on Analyse
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      Why do I need to authorise a profile in Analyse?

      Learn how to authorise social media profiles in Analyse to enable data collection and private message tracking.

      Authorising a profile in Analyse allows the platform to collect private messages (DMs), track owned social media accounts, and improve data accuracy. This is especially useful for customer service teams that need to respond to direct inquiries.

      Why Do You Need to Authorise a Profile?

      • To collect direct messages (DMs) and private comments (available only with authorisation).
      • To track your own brand’s social media accounts more effectively.
      • To ensure compliance with social media platform policies for data collection.

      How to Authorise a Social Media Profile

      Step 1: Log in to Analyse

      Step 2: Navigate to Profile Authorisation

      • Click on Setup in the left-hand menu.
      • Select Authorised Profiles from the list of options.

      Auth profiles

      Step 3: Connect Your Social Media Account

      • Click Add Profile and choose the social media platform (e.g., Twitter, Facebook).
      • You will be redirected to the platform’s login and authorisation page.
      • Log in using the admin credentials for the account you want to authorize.
      • Click Authorise App to grant Analyse access.

      Step 4: Confirm Successful Authorisation

      • Once authorisation is complete, the profile will appear in the Authorised Profiles list.
      • Analyse will now be able to collect private messages and mentions from your owned account.

      Troubleshooting Profile Authorisation

      1. Issue: "Authorisation failed" error
        1. Ensure you have admin permissions for the social media account.
        2. Log out of all personal accounts before attempting authorisation.
        3. Try clearing your browser cache and retrying the process.
      2. Issue: Private messages are not appearing in Analyse
        1. Check that your profile authorisation has not expired (some platforms require periodic reauthorisation).
        2. Reauthorise the account following the steps above.

      Best Practices for Authorised Profiles

      • Regularly check that your profile authorisation is active.
      • Limit access to team members who need it.
      • Reauthorise accounts if you change social media passwords.