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Navigating Consumer Duty with social media data


28% of all UK insurance mentions referenced a potential Consumer Duty outcome

Businesses are in search of innovative methods to more effectively report on the four key outcomes within the FCA’s new Consumer Duty.

PwC, in collaboration with DataEQ, explores the role social media data can play in Consumer Duty reporting.

In this report, we delve into the research findings based on an analysis of conversation and complaints mentions towards 15 of the UK’s major insurers.

Discover how social media data can be used as vital tool in an ever-evolving regulatory environment.

FCA Consumer Duty Outcome Proportions Chart

Contact us to read the full report

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