AI and humans label your data, delivering a structured stream of reliable intelligence so you can detect trends, enrich records, trigger workflows, and stay ahead of risks and opportunities.
We collect your unstructured customer data and process it through our EQ Engine, combining machine learning, generative AI and human labelling. Context-specific labels are applied, transforming data into actionable knowledge, delivered to the right team for action via our tools or your applications.
Every layer of our process, from collection to delivery, is built with a security-first approach.
Our labels are the backbone of transforming unstructured data into something your teams can act on. Crafted with industry expertise, these labels give your data the meaning it needs to be more than just information.
Previously, our agents were responding directly on social platforms, which came with all sorts of complications and pitfalls. By streamlining our efforts, Engage has completely systemised Virgin Active’s social customer service offering, which has ultimately made our agents’ lives much easier. The tool is stable, intuitive and comes with the added benefit of a great technical support team who goes above and beyond to provide immediate and personalised service - this enables us to offer the same superior level of assistance on our social platforms at all times.
Jacqui Walter, Customer Engagement Manager
Where knowledge powers action
Analyse
Analyse is a powerful insights and analytics tool used to monitor, measure, and benchmark your customer experience performance.
Engage
Engage is a social customer service platform for reacting to opportunities, risks and customer service requests in real-time.
Publish
Publish is a seamless content management tool that empowers teams to plan, schedule, and distribute content across channels—ensuring consistent messaging and maximum engagement
Seamlessly connect dataand push knowledge into your workflows and business apps
See how leading brands
turn unstructured data into action
How Telkom changed consumer perception on social media
Virgin Active optimises social customer service with Engage
DHL delivers service excellence with DataEQ's Engage solutions
African Bank adopts customer-centric approach on social media
