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Customer Service

React in real time to acquire new customers, reduce churn, and optimise service workflow

DataEQ’s Customer Service solution helps you to react to opportunities, risks, and service requests in real time. By prioritising tickets based on their urgency and importance, the solution reduces social noise and improves response rate with an optimised customer care workflow.

Optimised workflow for better response rate and reduced cost-to-serve

 

 

We find the customers who need service first. Our proprietary prioritisation method allows customer-facing agents to focus on serving the customer and not have to worry about finding the important tickets in a messy queue. This leads to improved response and resolution rates and a reduced cost-to-serve.

 

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A powerful social customer service platform

 

 

The Customer Service solution processes all of your conversation data. Our social customer care platform, Engage, is used to respond to customers and our Analyse tool can be used to measure and report on a teams’ service performance.

 

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React in real time to acquire new customers and reduce churn

 

 

No more missed sales and retention opportunities. Service teams are able to react to opportunities, risks and customer service requests in real time. This improves acquisition and retention rate, reducing the cost of winning or saving a customer and building brand loyalty with responsive and proactive service.

 

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Publish content and track performance   

 

 

DataEQ’s publishing tool is designed to streamline the process of creating, managing, and distributing digital content across various platforms. It empowers publishers, content creators, and marketers to efficiently produce and distribute engaging content while ensuring consistency, accuracy, and brand integrity.

 

 

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Unparalleled accuracy driven by human insights

 

 

Unlike our competitors, we don’t rely on keyword matching and follower counts to prioritise customer interactions. DataEQ’s combination of AI and human intelligence enables a granular understanding of customer needs. All social media conversations are tagged by our Crowd, using human insight to assess relevance, meaning, and priority level.

 

 

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Real-time social customer service

 

The Engage tool


Engage is a social customer service platform for reacting to opportunities, risks and customer service requests in real-time. Based on our prioritisation of the most important conversations, Engage optimises your customer care workflow. Your customer-facing agents can now focus on serving customers without worrying about finding the important tickets in a messy queue.

 

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Find and prioritise your most valuable
customer interactions