Our system intelligently collects, labels, prioritises, and acts on customer interactions in real-time. This empowers your team to respond with precision and speed, creating experiences that drive customer satisfaction and retention.
Accelerated response & resoluton
Increased agent efficiency
Improved customer satisfaction
Find out how Absa reduced customer service response times by
Powerful features designed for modern customer service
AI-powered prioritisation
Our EQ Engine analyses customer interactions and applies priority labels – Risk, Purchase, Cancel, Service – to ensure the most urgent tickets are addressed first
Unified customer feedback
Collect and respond to customer feedback across all major channels like WhatsApp, X, Facebook, Website Chat and more
Agent assist
Empower agent efficiency with automatic, next-up ticket assignment, AI-powered conversation summaries, preset responses, and suggested replies.
Track agent performance & SLAs
Motivate your team with agent leaderboards and track operational performance metrics, including adherence to service level agreements (SLAs)
Measure customer satisfaction with surveys
Measure customer satisfaction with built-in CSAT surveys and gather valuable feedback.
Integrate with your CRM
Integrate with your existing CRM system to enhance customer data and streamline workflows.
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Discover how intelligent prioritisation, powered by our EQ Engine, can lead to happier customers and a more efficient team.
