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Insights and solutions that drive ROI

DataEQ has published the UAE Banking Sentiment Index, in collaboration with PwC, revealing how seven of the region’s major banks compare in the eyes of consumers on social media.

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The 2024 DataEQ UK Insurance: Consumer Duty Index sheds light on whether or not insurers are delivering on customer expectation as set out in Consumer Duty.

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PWC Middle East in collaboration with DataEQ has published the KSA Banking Sentiment Index, revealing how nine of the Kingdom’s leading financial institutions compare in the eyes of consumers on social media.

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The DataEQ Insurance Sentiment Index benchmarks 15 major South African insurers against each other based on consumer Net Sentiment.

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DataEQ has published its second South African Retail Sentiment Index, which analyses consumer sentiment on social media towards the country’s major grocery retailers.

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DataEQ has released the 3rd Kenyan Banking Sentiment Index, benchmarking consumer sentiment on social media towards Kenya’s major banks.

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DataEQ has partnered with PwC to benchmark consumer sentiment on social media towards Cell C, MTN, rain, Telkom and Vodacom.

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To better understand digital experience, DataEQ tracked over 5 million social media posts about the country’s leading banks, insurers, retailers & telcos.

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DataEQ has published its eighth South African Banking Index, revealing how eight of the country’s banks compare in social media sentiment.

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DataEQ collaborated with KPMG to quantify the experiences and sentiments of consumers within the GCC towards the region’s leading banks.

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Amid a growing prevalence of fraud, this index analyses consumer sentiment towards 18 UK banks, building societies and payment firms on social media.

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To understand what viewers in the region are looking for in a streaming service, DataEQ collected over 1 million posts about Netflix MENA, Shahid, Starzplay, and Disney+ MENA.

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UK Insurance Sentiment Index

The latest UK Insurance Index, in collaboration with PwC, focuses on the role that social media data can play in Consumer Duty compliance.

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UK Utilities Sentiment Index

A look into the perfect storm of high energy demands amidst unstable supply in the UK to see how the country's energy providers compare in the eyes of consumers.

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SA Telecoms Index

DataEQ has partnered with PwC to benchmark consumer sentiment on social media towards Cell C, MTN, rain, Telkom and Vodacom.

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Consumer Duty Report

With 72% of social mentions referencing a Consumer Duty outcome, this PwC report explores the role that social media data can play in Consumer Duty reporting.

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X (formerly Twitter) cultural trends analysis in Saudi Arabia

Having analysed millions of mentions, DataEQ partnered with X to uncover three major cultural trends in the Saudi market.

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UAE Banking Index

Through social media analysis, DataEQ - in collaboration with KPMG - unpacked how the UAE's major banks compare in the eyes of consumers.

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A new frontier for treating customers fairly on socials

The trend towards outcomes-focused market conduct regulations has seen South African financial service providers (FSPs) come under increased pressure to report on social

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UK Fashion ESG Sentiment Index

This index uses a consumer-driven lens to deliver strategic insight around key themes driving negative and positive interactions towards ESG initiatives of UK retailers.

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Irish Insurance Sentiment Index

To better understand the key themes within social media data, PwC have partnered with DataEQ to analyse consumer sentiment toward the Irish insurance industry.

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