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Reports

 

Insights and solutions that drive ROI

DataEQ has released the 3rd Kenyan Banking Sentiment Index, benchmarking consumer sentiment on social media towards Kenya’s major banks.

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DataEQ has partnered with PwC to benchmark consumer sentiment on social media towards Cell C, MTN, rain, Telkom and Vodacom.

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The latest UK Insurance Index, in collaboration with PwC, focuses on the role that social media data can play in Consumer Duty compliance.

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To better understand digital experience, DataEQ tracked over 5 million social media posts about the country’s leading banks, insurers, retailers & telcos.

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This index, conducted in collaboration with PwC, reveals how seven of the Kingdom's major banks compare in the eyes of consumers on social media.

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DataEQ has published its eighth South African Banking Index, revealing how eight of the country’s banks compare in social media sentiment.

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DataEQ collaborated with KPMG to quantify the experiences and sentiments of consumers within the GCC towards the region’s leading banks.

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To better understand the key themes within social media data, PwC have partnered with DataEQ to analyse consumer sentiment toward the Irish insurance industry.

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Amid a growing prevalence of fraud, this index analyses consumer sentiment towards 18 UK banks, building societies and payment firms on social media.

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The third edition of this index, conducted in partnership with PwC, saw the insurance industry excel in Net Sentiment, outperforming banks, retailers, and telcos.

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This index uses a consumer-driven lens to deliver strategic insight around key themes driving negative and positive interactions towards ESG initiatives of UK retailers.

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To understand what viewers in the region are looking for in a streaming service, DataEQ collected over 1 million posts about Netflix MENA, Shahid, Starzplay, and Disney+ MENA.

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UK Utilities Sentiment Index

A look into the perfect storm of high energy demands amidst unstable supply in the UK to see how the country's energy providers compare in the eyes of consumers.

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SA Telecoms Index

DataEQ has partnered with PwC to benchmark consumer sentiment on social media towards Cell C, MTN, rain, Telkom and Vodacom.

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Consumer Duty Report

With 72% of social mentions referencing a Consumer Duty outcome, this PwC report explores the role that social media data can play in Consumer Duty reporting.

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X (formerly Twitter) cultural trends analysis in Saudi Arabia

Having analysed millions of mentions, DataEQ partnered with X to uncover three major cultural trends in the Saudi market.

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UAE Banking Index

Through social media analysis, DataEQ - in collaboration with KPMG - unpacked how the UAE's major banks compare in the eyes of consumers.

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A new frontier for treating customers fairly on socials

The trend towards outcomes-focused market conduct regulations has seen South African financial service providers (FSPs) come under increased pressure to report on social

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