Map, monitor and act on the moments that drive customer experience
Our solution collects, labels, and analyses customer interactions across all channels—in real time. AI-powered insights, powerful visualisations, and key performance metrics surface what matters, enabling your team to fix friction, optimise satisfaction, and drive growth
Fix friction fast
Continuously improve experiences
Continuously improve experiences
Find out how Telkom improved consumer Net Sentiment by
Know exactly how your customers feel—right now. Track sentiment across key moments like purchases, cancellations, and service interactions. No lag time, no guesswork.
Customer journey & channel mapping
Collect and respond to customer feedback across all major channels like WhatsApp, X, Facebook, Website Chat and more
Root cause analysis with industry-specific labels
Cut through the noise to the real issues. Our proprietary topic analysis uses industry-specific labels to pinpoint exactly what's driving customer sentiment, positive or negative.
Granular feedback segmentation
Separate signal from noise. Focus on the operational insights that directly impact satisfaction. No more drowning in data—just clear paths to improvement.
Interactive dashboards & insights visualisations
Turn complex data into a clear direction. Our AI-powered dashboards don't just show trends—they reveal opportunities, backed by actionable insights your team can use today.
Competitor benchmarking
Know exactly where you stand. Track your CX performance against industry leaders and spot gaps before they become problems.
Is your CX data telling the whole story? Learn how aligning the right channels and separating operational feedback from PR can reveal what really matters.
