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South African ISP Sentiment Index 

2023

Key metrics

-41.2%

Industry Net Sentiment

9.4%

Top performer: Supersonic

29.1%

Most spoken about: Afrihost

DataEQ has published its second South African ISP Sentiment Index, revealing how seven of the country’s data-only internet service providers compare in the eyes of consumers

Despite some positive campaigns, South African consumers expressed significant negativity towards ISPs, with an average industry Net Sentiment of -41.2% making it SA’s least liked industry.

sa-isp-index-2023-net-sentiment-ranking-chart

SA's least liked industry 

-41.2%

Net Sentiment

 

Report includes:

  • Why is Supersonic SA's most loved ISP?
  • Why are ISP’s SA’s most disliked industry?
  • What topics are driving customer complaints towards ISPs?
  • How influential are campaigns in driving positivity?

For more information on what factors are driving customer experience & service towards SA's leading ISPs – download the full report