---
title: The South African ISP Sentiment Index
description: Why are SA ISPs South Africa's least liked brands when it comes to consumer Net Sentiment.
---

[Skip to content](https://dataeq.com/resources/reports/south-african-isp-sentiment-report#main-content)

[![DataEQ Logo](https://dataeq.com/hs-fs/hubfs/DataEQ_Logo_FOR%20USE%20ON%20DARK%20BACKGROUND.png?width=120&height=43&name=DataEQ_Logo_FOR%20USE%20ON%20DARK%20BACKGROUND.png)](https://dataeq.com/)

- [About](https://dataeq.com/about-us)
- Solutions
  
  Show submenu for Solutions 
  
    - [Marketing](https://dataeq.com/solutions/marketing)
    - [Risk & Compliance](https://dataeq.com/solutions/compliance-and-risk)
    - [Customer Experience](https://dataeq.com/solutions/customer-experience)
    - [Customer Service](https://dataeq.com/solutions/customer-service)
- Resources
  
  Show submenu for Resources 
  
    - [Reports](https://dataeq.com/resources/reports)
    - [Quarterly Insights](https://dataeq.com/quarterly-insights-reports)
    - [Case Studies](https://dataeq.com/resources/case-studies)
    - [News](https://dataeq.com/resources/news)
    - [Knowledge Base](https://dataeq.com/knowledge-base)
- [Consulting](https://dataeq.com/consulting)
- [Careers](https://dataeq.com/careers)

Open main navigation

Close main navigation

- [About](https://dataeq.com/about-us)
- Solutions
  
  Show submenu for Solutions 
  
    - [Marketing](https://dataeq.com/solutions/marketing)
    - [Risk & Compliance](https://dataeq.com/solutions/compliance-and-risk)
    - [Customer Experience](https://dataeq.com/solutions/customer-experience)
    - [Customer Service](https://dataeq.com/solutions/customer-service)
- Resources
  
  Show submenu for Resources 
  
    - [Reports](https://dataeq.com/resources/reports)
    - [Quarterly Insights](https://dataeq.com/quarterly-insights-reports)
    - [Case Studies](https://dataeq.com/resources/case-studies)
    - [News](https://dataeq.com/resources/news)
    - [Knowledge Base](https://dataeq.com/knowledge-base)
- [Consulting](https://dataeq.com/consulting)
- [Careers](https://dataeq.com/careers)

 Request a demo

![sa-isp-index-23-landinge-page-image](https://dataeq.com/hs-fs/hubfs/sa-isp-index-23-landinge-page-image.jpg?width=900&height=692&name=sa-isp-index-23-landinge-page-image.jpg "sa-isp-index-23-landinge-page-image")

# South African ISP Sentiment Index 

#### 2023

![Request report](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/25676464/interactive-104501629123.png)

## Key metrics

## **-41.2%**

Industry Net Sentiment

## **9.4%**

Top performer: **Supersonic**

## **29.1%**

Most spoken about:** Afrihost**

### DataEQ has published its second South African ISP Sentiment Index, revealing how seven of the country’s data-only internet service providers compare in the eyes of consumers

Despite some positive campaigns, South African consumers expressed significant negativity towards ISPs, with an average industry Net Sentiment of -41.2% making it SA’s least liked industry.

![sa-isp-index-2023-net-sentiment-ranking-chart](https://dataeq.com/hs-fs/hubfs/sa-isp-index-2023-net-sentiment-ranking-chart.png?width=972&height=468&name=sa-isp-index-2023-net-sentiment-ranking-chart.png "sa-isp-index-2023-net-sentiment-ranking-chart")

## SA's least liked industry 

## **-41.2%**

## Net Sentiment

 

## Report includes:

- Why is Supersonic SA's most loved ISP?
- Why are ISP’s SA’s most disliked industry?
- What topics are driving customer complaints towards ISPs?
- How influential are campaigns in driving positivity?

## For more information on what factors are driving customer experience & service towards SA's leading ISPs – download the full report

![Request report](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/25676464/interactive-104501629123.png)

---

###### [View full report library](https://dataeq.com/reports)

---

Label your data with confidence and safety

![ISO IEC 270012022 Logo-1](https://dataeq.com/hubfs/ISO%20IEC%20270012022%20Logo-1.png)

![gdpr-logo](https://dataeq.com/hubfs/gdpr-logo.svg)

![popia-logo](https://dataeq.com/hubfs/popia-logo.svg)

![pdpl-logo](https://dataeq.com/hubfs/pdpl-logo.svg)

***About us***

[Our company](https://dataeq.com/about-us)

[Contact us](https://dataeq.com/contact-us)

***More info***

[Careers](https://dataeq.com/careers)

[News](https://dataeq.com/resources/news)

***Privacy***

[Privacy policy](https://dataeq.com/privacy)

[Privacy policy UK](https://dataeq.com/privacy-uk)

[Terms & conditions](https://dataeq.com/terms-and-conditions)

***Let's connect***

[contact@dataeq.com](mailto:contact@dataeq.com)

<https://za.linkedin.com/company/dataeq> <https://www.facebook.com/DataEQofficial/> <https://x.com/DataEQ> <https://www.instagram.com/data_eq/>

***Login***

[Analyse](https://analyse.dataeq.com/api/login)

[Engage](https://engage.dataeq.com/)

[![DataEQ_Logo_FOR USE ON LIGHT BACKGROUND.png (1)-1](https://dataeq.com/hs-fs/hubfs/DataEQ_Logo_FOR%20USE%20ON%20LIGHT%20BACKGROUND.png%20(1)-1.png?width=100&height=35&name=DataEQ_Logo_FOR%20USE%20ON%20LIGHT%20BACKGROUND.png%20(1)-1.png "DataEQ_Logo_FOR USE ON LIGHT BACKGROUND.png (1)-1")](https://dataeq.com/)

Copyright © 2026, DataEQ