Top performer Reputational Net Sentiment: Bank Gaborone
37%
Net Sentiment score
Top performer overall:First National Bank
35%
Net Sentiment score
Call centre was the most negative service channel:
-92%
Net Sentiment score
Based on an analysis of nearly 151 000 social media mentions, the 2025 Botswana Banking Sentiment Report tracked consumer sentiment towards 9 of Botswana's top banks.
The market outperformed all other DataEQ-tracked countries in Africa, and, alongside South Africa, was the only other to achieve a positive operational score.
Industry Net Sentiment
21%
With FNB finishing 14 percentage points above the industry aggregate
Discover the key factors that are impacting public sentiment toward Botswana's leading banks.
