---
title: Botswana Banking Sentiment Report - 2025
description: Botswana Banking Index, provides unique insights into consumer sentiment towards 9 of Botswana's top banks.
image: https://dataeq.com/hubfs/botswana-banking-index-link-img.png
---

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# Botswana Banking Sentiment Index

Botswana’s banking industry records the highest overall customer sentiment in Africa, with an industry Net Sentiment of 21%.

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![botswana-banking-index-landing-page-img](https://dataeq.com/hs-fs/hubfs/botswana-banking-index-landing-page-img.png?width=543&height=362&name=botswana-banking-index-landing-page-img.png "botswana-banking-index-landing-page-img")

Top performer Reputational Net Sentiment: Bank Gaborone

**37%**

Net Sentiment score

Top performer overall: First National Bank

**35%**

Net Sentiment score

Call centre was the most negative service channel:

**-92%**

Net Sentiment score 

Based on an analysis of nearly 151 000 social media mentions, the 2025 Botswana Banking Sentiment Report tracked consumer sentiment towards 9 of Botswana's top banks.

The market outperformed all other DataEQ-tracked countries in Africa, and, alongside South Africa, was the only other to achieve a positive operational score.

Industry Net Sentiment

### **21%** 

With FNB finishing 14 percentage points above the industry aggregate

![botswana-banking-index-ranking-chart-img-1](https://dataeq.com/hs-fs/hubfs/botswana-banking-index-ranking-chart-img-1.png?width=600&height=324&name=botswana-banking-index-ranking-chart-img-1.png)

![search-icon](https://dataeq.com/hubfs/search-icon.svg)

### **Discover the key factors **that are impacting public sentiment toward Botswana's leading banks.

 

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