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Botswana Banking Sentiment Index 

2024

Key metrics

20%

Top performer: Bank Gaborone

22%

Top reputational: Stanbic Bank

11%

Industry Net Sentiment

The DataEQ Botswana Banking Sentiment Index benchmarks 8 major banks against each other based on consumer Net Sentiment.

This year’s Index traced over 80 000 public non-enterprise posts across X for the period 1 July 2023 - 30 June 2024 to determine Botswana's favourite bank according to their customers.

Overall, consumers were net positive towards all of the banks analysed, with the Botswana banking industry ranking 3rd out of 7 markets analysed. 

botswana-banking-brand-ranking-2024

Bank Gaborone Botswana's favourite bank according to public Net Sentiment

20%

The Botswana banking industry achieved a positive Net Sentiment score of 

11%

botswana-banking-industry-ranking-2024-1

Report includes:


  • Net Sentiment performance (overall, reputational and operational)
  • Root cause analysis of praise and complaints 
  • Pricing, customer service and product offering
  • Risk and reputation deep dive
  • Governance analysis

For more information on what factors are impacting sentiment towards Botswana's leading banks – download the full report

View full report library