Deliver proactive risk and compliance management with precision
Use real-time customer feedback to strengthen compliance, track ESG impact, and uncover critical business risks—empowering your team to act with confidence
Our EQ Engine maps customer feedback to regulatory frameworks like the FCA's Consumer Duty, ESG standards, and business risks. This helps you identify compliance gaps, anticipate emerging issues, and implement meaningful operational changes.
Proactive risk and compliance management
Enhanced compliance and ESG efforts
Operational changes that drive meaningful impact
How is Consumer Duty shaping UK insurance? Our latest Sentiment Index uncovers key consumer insights on service, pricing, and market conduct—helping insurers navigate evolving expectations.
Analyse feedback from all customer touchpoints—whether social media, reviews or surveys —into a single, unified platform, ensuring no blind spots in your risk and compliance coverage.
Risk monitoring & alerts
Monitor all feedback channels for emerging risks and get real-time alerts, enabling early intervention before costly incidents occur.
Automatic mapping to regulatory frameworks
Automatically map customer feedback to regulatory frameworks like the FCA’s Consumer Duty, including the identification and support of vulnerable customers.
Root cause analysis
Uncover the systemic root causes behind customer feedback, complaints, and regulatory gaps, so you can make targeted improvements that drive long-term operational change.
Automated reporting
Generate PDF reports aligned with frameworks like the FCA’s Consumer Duty, providing transparent insights and helping you evidence regulatory compliance efforts.
ESG sentiment & impact tracking
Monitor consumer sentiment on your ESG efforts in real-time, gaining actionable insights to refine strategy and demonstrate measurable impact.
Is your compliance strategy safeguarding vulnerable consumers? See how unstructured data helps businesses meet regulatory standards with precision—ensuring fair treatment for every customer.
