--- title: The Saudi Banking Sentiment Index | DataEQ description: DataEQ has published the Saudi Banking Sentiment Index in collaboration with PwC, revealing how 7 of KSA's major banks compare in the eyes of consumers image: https://dataeq.com/hubfs/PwC_DataEQ_KSA-Banking-Sentiment-Index-2024-reports-page-img.jpg --- [Skip to content](https://dataeq.com/resources/reports/saudi-banking-sentiment-index/#main-content) [![DataEQ Logo](https://dataeq.com/hs-fs/hubfs/DataEQ_Logo_FOR%20USE%20ON%20DARK%20BACKGROUND.png?width=120&height=43&name=DataEQ_Logo_FOR%20USE%20ON%20DARK%20BACKGROUND.png)](https://dataeq.com/) - [About](https://dataeq.com/about-us) - Solutions Show submenu for Solutions - [Marketing](https://dataeq.com/solutions/marketing) - [Risk & Compliance](https://dataeq.com/solutions/compliance-and-risk) - [Customer Experience](https://dataeq.com/solutions/customer-experience) - [Customer Service](https://dataeq.com/solutions/customer-service) - Resources Show submenu for Resources - [Reports](https://dataeq.com/resources/reports) - [Quarterly Insights](https://dataeq.com/quarterly-insights-reports) - [Case Studies](https://dataeq.com/resources/case-studies) - [News](https://dataeq.com/resources/news) - [Knowledge Base](https://dataeq.com/knowledge-base) - Agentic AI Show submenu for Agentic AI - [AI Agent](https://dataeq.com/agentic-ai-agent) - [AI Agent Assessment](https://dataeq.com/agentic-ai-customer-service-assessment) - [What is DataEQ's AI Agent?](https://dataeq.com/what-is-the-dataeq-ai-agent) - [Consulting](https://dataeq.com/consulting) - [Careers](https://dataeq.com/careers) Open main navigation Close main navigation - [About](https://dataeq.com/about-us) - Solutions Show submenu for Solutions - [Marketing](https://dataeq.com/solutions/marketing) - [Risk & Compliance](https://dataeq.com/solutions/compliance-and-risk) - [Customer Experience](https://dataeq.com/solutions/customer-experience) - [Customer Service](https://dataeq.com/solutions/customer-service) - Resources Show submenu for Resources - [Reports](https://dataeq.com/resources/reports) - [Quarterly Insights](https://dataeq.com/quarterly-insights-reports) - [Case Studies](https://dataeq.com/resources/case-studies) - [News](https://dataeq.com/resources/news) - [Knowledge Base](https://dataeq.com/knowledge-base) - Agentic AI Show submenu for Agentic AI - [AI Agent](https://dataeq.com/agentic-ai-agent) - [AI Agent Assessment](https://dataeq.com/agentic-ai-customer-service-assessment) - [What is DataEQ's AI Agent?](https://dataeq.com/what-is-the-dataeq-ai-agent) - [Consulting](https://dataeq.com/consulting) - [Careers](https://dataeq.com/careers) Request a demo # KSA Banking Sentiment Index 2024 PWC Middle East in collaboration with DataEQ has published the KSA Banking Sentiment Index, revealing how nine of the Kingdom’s leading financial institutions compare in the eyes of consumers on social media. Request report ![ksa-banking-sentiment-index-banner-img](https://dataeq.com/hs-fs/hubfs/ksa-banking-sentiment-index-banner-img.png?width=600&height=401&name=ksa-banking-sentiment-index-banner-img.png "ksa-banking-sentiment-index-banner-img") Industry average 0.1% Net Sentiment score Al Rahji  dominates conversation 39.9% Share of Voice  Industry response rate  56.9% The nine Saudi financial institutes included in the analysis are Al Rajhi Bank, Alinma Bank, Al Bilad Bank, Banque Saudi Fransi, Riyad Bank, Saudi National Bank, Saudi Awwal Bank, Saudi Investment Bank and STC Pay. The index tracked public X (formerly Twitter) posts mentioning these banks. These posts were then processed using DataEQ’s unique Crowd and AI technology to analyse sentiment and factors driving customer experience. Despite consumers having a negative overall experience with their banks, the industry saw a slight improvement from 2023, while banks received praise for their reputational performance. KSA Banking industry sees ### 0.9pp (percentage point) improvement in Net Sentiment  ![ksa-banking-sentiment-index-stat-img](https://dataeq.com/hs-fs/hubfs/ksa-banking-sentiment-index-stat-img.png?width=550&height=293&name=ksa-banking-sentiment-index-stat-img.png) ![search-icon](https://dataeq.com/hubfs/search-icon.svg) ### **Discover the key factors** that are impacting customer sentiment toward UK's leading insurers   Request report UK Banking Sentiment Index  2024 SA Banking Sentiment Index  2024 PwC UAE Banking Sentiment Index  2024 UK Insurance: Consumer Duty Index  2024 Label your data with confidence and safety ![ISO IEC 270012022 Logo-1](https://dataeq.com/hubfs/ISO%20IEC%20270012022%20Logo-1.png) ![gdpr-logo](https://dataeq.com/hubfs/gdpr-logo.svg) ![popia-logo](https://dataeq.com/hubfs/popia-logo.svg) ![pdpl-logo](https://dataeq.com/hubfs/pdpl-logo.svg) ***About us*** [Our company](https://dataeq.com/about-us) [Contact us](https://dataeq.com/contact-us) ***More info*** [Careers](https://dataeq.com/careers) [News](https://dataeq.com/resources/news) ***Privacy*** [Privacy policy](https://dataeq.com/privacy) [Privacy policy UK](https://dataeq.com/privacy-uk) [Terms & conditions](https://dataeq.com/terms-and-conditions) ***Let's connect*** [contact@dataeq.com](mailto:contact@dataeq.com) ***Login*** [Analyse](https://analyse.dataeq.com/api/login) [Engage](https://engage.dataeq.com/) [![DataEQ\_Logo\_FOR USE ON LIGHT BACKGROUND.png (1)-1](https://dataeq.com/hs-fs/hubfs/DataEQ_Logo_FOR%20USE%20ON%20LIGHT%20BACKGROUND.png%20(1)-1.png?width=100&height=35&name=DataEQ_Logo_FOR%20USE%20ON%20LIGHT%20BACKGROUND.png%20(1)-1.png "DataEQ_Logo_FOR USE ON LIGHT BACKGROUND.png (1)-1")](https://dataeq.com/) Copyright © 2026, DataEQ