Agentic AI for customer service. Find the deployment that works for you.
Connect your LLM directly to Engage. Process incoming social interactions in real time. Decide what to respond to, what to escalate, and what needs human input.
Part of the DataEQ platform. Trusted by leading organisations worldwide.
THE PROBLEM YOUR TEAM IS FACING:
Social customer interactions arrive faster than human teams can triage them.
Queries, complaints, and escalation signals mix together across key social media platforms, most processed too slowly to matter, or not at all. The Engage Agentic AI agent processes incoming interactions in real time, routing each one to the right outcome automatically.
THREE THINGS YOUR TEAM WILL SEE IMMEDIATELY:
Faster response at scale
Routine queries resolved instantly, without manual triage.
Human layer where needed
Agents focused on interactions that need judgment, not volume.
Full visibility and control
Audit logging of every agent decision. Timeout handling if the agent goes offline. Your policies define what it can and cannot do.
TWO DEPLOYMENTS. ONE PLATFORM. YOUR LLM.
Find the level of autonomy your organisation is ready for
Agentic AI in customer service is a spectrum. The right deployment depends on your query mix, your sector, and how much autonomy your organisation is ready to give an AI agent.
For high-volume, low-risk queries
The agent responds directly, no human in the loop.
Your LLM receives full ticket context and responds to qualifying queries in real time
Interactions the agent cannot handle move immediately to human agents
Ideal for: FAQs, standard service requests, policy queries.
For complex or regulated interactions.
The agent reasons, a human executes.
Your LLM surfaces response suggestions and context to your agents
Every final response is reviewed and approved by a human
Trainee model available for validation before full deployment
Ideal for: complaints, vulnerable customers, anything with regulatory weight.
HOW WE DELIVER IT:
A guided rollout, governed from day one
Discovery and scoping
Query types, escalation paths, and governance thresholds agreed before configuration begins.
Data LLM alignment
Your LLM connected. FAQs, tone guidelines, SOPs, and response boundaries configured explicitly.
Integration and testing
Workflows built and tested in Engage. Agents trained. Trainee mode used to validate response quality before go-live.
Go-live optmisation
Performance, fallback rates, and CX impact monitored. Continuous refinement as your policies and customer behaviour evolve.
The DataEQ difference
Our AI agent is designed to seamlessly integrate with your workflow.
Your LLM. Your control
DataEQ does not supply the LLM. You bring your own. Your data, your policies, your IP.
Built into Engage
Works natively within your existing workflow, including the priority queue. No additional platform to implement first.
Deployed by specialists
Our Consulting Services team manages the full implementation alongside your technical leads.
Governed from day one
Audit logging, trainee mode, timeout handling, and explicit response boundaries configured before anything goes live.
