Trusted by leading insurance and banking brands worldwide.
What's inside:
01
Net Sentiment benchmarking
Track how sentiment shifts across the industry over time. Net Sentiment brand scores across service, product, pricing, claims, and more, mapped across providers so you can see where the market is moving and why.
02
Topic-level root-cause-analysis
Sentiment scores tell you there's a problem. Topics tell you why. Unpack the underlying drivers of praise and complaints across your sector, so you're responding to what customers actually said, not what you assumed they meant.
03
Regulatory reporting
Consumer sentiment mapped against your country's regulatory framework. Each quarter's report tracks performance against the standards that matter to your regulator, giving a structured view of compliance-relevant conversation without additional analysis on your end.
04
Risk analysis
See where the pressure points are across the industry, how they compare between providers, and what's driving risk-related conversation in the market.
Explore your business sector's full picture
UK Insurance, SA Insurance, and SA Banking editions available now. Delivered every quarter, ready to use from day one.
See how customers perceive service experience across the industry, tracked quarter on quarter. Where providers are leading, where they're falling behind, and what's shaping expectations across the sector.
Product performance
Find out how products are experienced by customers, relative to competitors. Which features and attributes are driving praise or frustration, and insight into where the market is moving.
Churn intent
Identify the conversations that signal customers are about to leave. Surface acquisition and retention risk early, before it shows up in your numbers.
SEE IT IN ACTION
What our clients have achieved:
INSURANCE: SA
Listening, learning, delivering: The Miway claims story
Claims process Net Sentiment improved from -1.6% to 6.8%. Response time reduced by 1.7 hours.
