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GCC Banking Sentiment Index


  • Key metrics:

  • 7.8%

    Top Net Sentiment performer: Qatar

  • 23.4%

    Top performer in operational sentiment: UAE

  • 31.3%

    Industry response rate

DataEQ has published the inaugural GCC Banking Sentiment Index, in collaboration with KPMG, revealing how six of the region’s banking countries compare in the eyes of consumers on social media.

The report findings are based on an analysis of 4 million consumer posts on X (formerly Twitter) designed to quantify the experiences and sentiments of consumers within the GCC towards the region’s leading banks.

Report includes:

  • Net Sentiment ranking of GCC countries
  • Industry response rate and time breakdown
  • Complaints and praise analysis
  • Service channel analysis
  • Reputational and operational sentiment review

For more information on what factors are driving customer experience & service towards the GCC region’s leading banks – download the full report

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