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New frontier for treating customers fairly on socials


Key metrics


Share of TCF conversation 
in banking industry



Share of TCF conversation 
in insurance industry

The trend towards outcomes-focused market conduct regulations has seen South African financial service providers (FSPs) come under increased pressure to report on social data in order to comply with evolving consumer protection requirements.

In this 2023 white paper, DataEQ unpacks how the growth of Treating Customers Fairly (TCF)-focused regulations has introduced new opportunities to FSPs like banks and insurers to improve customer satisfaction, bolster internal reporting and comply with the latest market conduct regulations.