A look at how consumers perceive retail banks across the UAE. Delays, unresponsive service, and concerns about business conduct dominated customer discussion, while Rakbank's crypto trading launch set a new benchmark for positive sentiment in the market.
Most discussed CPS Standard: Disclosure & transparency
19%
Volume
The Index traced over 200 000 public consumer mentions across X and Facebook for the period 1 January - 31 December 2025, to determine the UAE’s best and worst performing banks according to their customers.
Rakbank was an outlier in this year's report, finishing 38 percentage points ahead of the next closest bank.
Discover the key factors that are impacting customer sentiment toward the UK's leading pet insurers
