We use a blend of AI and human intelligence to structure data at scale
DataEQ is a data as a service company that has pioneered a unique approach to structuring social data through the synergy of AI and human intelligence.
Trusted by the world's leading organisations
Elevate CX with data-driven decisions
Customer Experience
DataEQ's Customer Experience offering is an insights-based solution, helping you to identify areas of friction and opportunity in your customer journey. The solution uses the Purchase, Cancel and Service tags which help identify actionable opportunities for improvement.
DataEQ’s Customer Service solution helps you to react to opportunities, risks, and service requests in real time. By prioritising tickets based on their urgency and importance, the solution reduces social noise and improves response rate with an optimised customer care workflow.
Previously, our agents were responding directly on social platforms, which came with all sorts of complications and pitfalls. By streamlining our efforts, Engage has completely systemised Virgin Active’s social customer service offering, which has ultimately made our agents’ lives much easier. The tool is stable, intuitive and comes with the added benefit of a great technical support team who goes above and beyond to provide immediate and personalised service - this enables us to offer the same superior level of assistance on our social platforms at all times.
Jacqui Walter, Customer Engagement Manager
Ensure compliance with real-time regulatory reporting
Governance
DataEQ’s Governance solution encompasses the spheres of market conduct, risk and ESG. By bringing these three focal points together, the solution offers a holistic approach to balancing the interests of a company’s many stakeholders.
Through data mapping, timeously prioritise and address conduct complaints.
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Risk
Risk tagging via the Crowd prioritises online mentions in real time.
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ESG
An ESG Net Sentiment score mapped against a detailed ESG framework.
Be the first to know about a high risk mention
Risk and Reputation
DataEQ’s Risk and Reputation Management solution is designed to protect against reputational and organisational damage by identifying and alerting you to all potentially damaging social media conversations in real time.
This index uses a consumer-driven lens to deliver strategic insight around key themes driving negative and positive interactions towards ESG initiatives of UK retailers.
