DataEQ

Sentiment Topics ESG Conduct Risk Journey Channels Priority Vulnerability

Make data meaningful with context-specific labels

Our labels are the backbone of transforming unstructured data into something your teams can act on. Crafted with industry expertise, these labels give your data the meaning it needs to be more than just information.

Learn more about our labels

Marketing

An all-in-one solution to optimise campaigns, drive demand, boost sentiment, and engage your audience—while staying ahead of the competition.

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Risk & compliance

Real-time monitoring, alerts, and reporting to proactively manage risks and ensure regulatory compliance.

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Customer experience

Fix friction fast. Prioritise urgent issues, enhance satisfaction, and optimise every touchpoint with real-time, structured customer insights

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Customer service

Prioritise the most important interactions, streamline workflows with AI, and empower your agents to respond with clarity and care—every time.

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Previously, our agents were responding directly on social platforms, which came with all sorts of complications and pitfalls. By streamlining our efforts, Engage has completely systemised Virgin Active’s social customer service offering, which has ultimately made our agents’ lives much easier. The tool is stable, intuitive and comes with the added benefit of a great technical support team who goes above and beyond to provide immediate and personalised service - this enables us to offer the same superior level of assistance on our social platforms at all times.

Jacqui Walter, Customer Engagement Manager

Analyse

Analyse is a powerful insights and analytics tool used to monitor, measure, and benchmark your customer experience performance.

Engage

Engage is a social customer service platform for reacting to opportunities, risks and customer service requests in real-time.

Publish

Publish is a seamless content management tool that empowers teams to plan, schedule, and distribute content across channels—ensuring consistent messaging and maximum engagement

Turn your unstructured customer data into

real-time knowledge your teams can act on

Trusted by leading organisations worldwide

How we do it

Make data meaningful with context-specific labels

Empowering every team for customer-centric growth

Marketing

Risk & compliance

Customer experience

Customer service

30hr improvement

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Where knowledge powers action

Analyse

Engage

Publish

Seamlessly connect data and push knowledge into your workflows and business apps

See how leading brands

turn unstructured data into action