South African Banking Sentiment Index
2024
Key metrics
47%
Top performer: Discovery Bank
54%
of risk conversation linked to downtime
-89%
Most negative service channel: Call centre
DataEQ has published its ninth South African Banking Sentiment Index, revealing how eight of the country’s biggest banks compare in the eyes of consumers.
Having tracked over three million social media posts about African Bank, Absa, Capitec Bank, Discovery Bank, FNB, Nedbank, Standard Bank and TymeBank from 1 September 2023 to 31 August 2024, this year’s index sees the industry continue to improve its Net Sentiment maintaining it’s position as SA’s most positively spoken about industry according to consumers on social media.
Despite a decline of
4pp (percentage points)
since 2023, banking maintained its position as SA's most loved industry according to consumer feedback
Discovery Bank takes the top spot with a Net Sentiment of
47%,
27pp above the industry average
Report includes:
- Why is Discovery Bank SA’s most loved bank?
- What makes banking SA’s most liked industry?
- How are banks using campaigns to positively impact Operational Net Sentiment?
- What topics are driving customer complaints and praise?
- What is the biggest driver of risk conversation?
Find out what factors are impacting customer sentiment toward SA's leading banks