Log in
Language
2021 South African Telecoms Sentiment Index

The South African Telecoms
Sentiment Index

2021

In partnership with


In partnership with Deloitte, DataEQ has released its latest Social Media Sentiment Index

The index benchmarks the performance of South Africa’s five largest network providers, namely Vodacom; MTN; Telkom; Cell C and rain based on consumer sentiment.

Having tracked close to two million social media posts, the Index quantifies the voice of the consumer with specific focus on how telcos stack up in terms of their pricing and affordability, network quality and customer service.

Furthermore, the Index identifies which areas of social media conversation pose potential risk to the telcos, whether this be from an operational, legal, regulatory, or reputational perspective.

Contact us to read the full report

We use cookies on this site to provide basic functions and to improve the experience over time by better understanding our users. 
By using this site, you acknowledge that you have read and understand our cookie policy.