Articles

4 lessons retailers can learn from social media feedback

August 18, 2020

Want to measure CX correctly? You'll need Net Sentiment

July 21, 2020

Wake-up call for business as consumer scrutiny grows

June 9, 2020

Covid-19 will drive big changes in customer service

May 20, 2020

Coronavirus and the customer service imperative

March 19, 2020

Innovation shouldn’t forget about customer service

February 10, 2020

5 ways to deliver better social customer service in 2020

January 6, 2020

Improve social customer care or risk losing customers

December 6, 2019

Consumer preferences driving big changes in customer service

October 20, 2019

Risk. Purchase. Cancel. Service.

October 10, 2019