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News
Insights and solutions that drive ROI
Wake-up call for business as consumer scrutiny grows
June 9, 2020
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Covid-19 will drive big changes in customer service
May 20, 2020
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Coronavirus and the customer service imperative
March 19, 2020
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Innovation shouldn’t forget about customer service
February 10, 2020
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5 ways to deliver better social customer service in 2020
January 6, 2020
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Improve social customer care or risk losing customers
December 6, 2019
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Consumer preferences driving big changes in customer service
October 20, 2019
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Risk. Purchase. Cancel. Service.
October 10, 2019
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Vodafone faces greatest churn threat
July 23, 2019
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EE best telco call centre in the UK, says social data
July 16, 2019
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