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South African Telecoms Index

Consumer Sentiment Analysis 

PwC’s South Africa Telecommunications Sentiment Index, developed in partnership with DataEQ, is the country’s most robust analysis of telecom customer experience. Built on over 1.3 million public, non-enterprise social media mentions , it offers a data-rich view of what customers really think.

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Top performing network provider:

rain

11%

Net Sentiment score

Top performing ISP:

Telkom Fibre

2%

Net Sentiment score

Best year-on-year improvement:

Cell C

29%

Net Sentiment improvement

rain retains its position at the top of the network provider category, while Cell C shows real momentum with a sharp year-on-year sentiment lift. Telkom Fibre was the only ISP to achieve a positive public Net Sentiment, with praise for reliable connectivity and innovative prepaid fibre products.

 

SA Telecoms Overall Net Sentiment:

-25% 

Telecoms was the only industry where negative sentiment outweighed the positive.

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Discover the key factors that are impacting public sentiment toward SA's leading telcos, ISPs and MVNOs.

 

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