2024
DataEQ has published the UAE Banking Sentiment Index, in collaboration with PwC, revealing how the region’s major banks compare in the eyes of consumers on social media.
Industry average
-13%
Net Sentiment score
Top rated bank
2.4%
Lowest rated bank
-39%
This year’s Index traced over 100 000 public non enterprise posts on X, from 1 January 2023 - 31 December 2023 towards the UAE's biggest banks.
Call centres was the second most spoken about service channel, with the lowest Net Sentiment at:
UK Banking Sentiment Index
PwC KSA Banking Sentiment Index
PwC UAE Banking Sentiment Index
UK Insurance: Consumer Duty Index
