Articles

5 tips for optimising your social media customer service in 2021

December 10, 2020

Black Friday social media buzz

December 4, 2020

Banks neglect making social media a priority at their peril

November 26, 2020

Serving customers on their social channel of choice

September 3, 2020

Using DataEQ to implement the FSCA Conduct Standard

August 25, 2020

4 lessons retailers can learn from social media feedback

August 18, 2020

Want to measure CX correctly? You'll need Net Sentiment

July 21, 2020

Wake-up call for business as consumer scrutiny grows

June 9, 2020

Covid-19 will drive big changes in customer service

May 20, 2020

Coronavirus and the customer service imperative

March 19, 2020