The Ghana Banking Sentiment Index analysed over 167,000 social media posts from 1 April 2023 to 31 March 2024. These posts covered Absa Bank, Access Bank, CalBank, Ecobank, FBN Bank, Fidelity Bank, First National Bank, GCB Bank, Guaranty Trust Bank, Societe Generale, Stanbic Bank, Standard Chartered Bank and Zenith Bank to evaluate consumer feedback and identify Ghana's top-performing bank in customer sentiment.
