Case Studies

How Telkom changed consumer perception on social media

DataEQ supports Expo2020 to uncover key visitor insights

X leverages DataEQ insights to analyse Saudi cultural trends

Virgin Active optimises social customer service with Engage

DHL delivers service excellence with DataEQ’s Engage solution

African Bank adopts customer-centric approach on social media

Absa transforms digital customer service with DataEQ

Santam transforms social customer service with DataEQ Engage

Shoprite place the customer first using social media data

Liberty makes better decisions by listening to customers online

Net Sentiment a key metric in Capitec’s path to SA’s largest bank

Abdul Latif Jameel Motors unlock customer-centricity

Starbucks South Africa - Entering a new frontier

Data-led communication helps solve Cape Town’s water crisis