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Articles
How social media can support firms’ Consumer Duty strategies
May 1, 2023
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Digital experience key to customer satisfaction
October 30, 2022
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The cookie apocalypse is coming
October 30, 2022
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Loans and affordability key for cash-strapped Kenyans
September 18, 2022
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3 things SA grocery shoppers care about in 2022
September 18, 2022
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The growing impact of Hellopeter on Net Sentiment
September 10, 2022
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Why AI needs a human touch
August 18, 2022
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Social customer service - how to get it right
August 1, 2022
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Twitter goes to university
May 5, 2022
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Net Promotor Score vs. Net Sentiment
May 1, 2022
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