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UK Utilities Sentiment Index


Key metrics


Best Net Sentiment
Otopus Energy



Worst Net Sentiment
British Gas


Industry response rate 
to priority conversation 

DataEQ has published the 2022 UK Utilities Sentiment Index, revealing how the country’s leading energy providers compare in the eyes of consumers online.

The study tracked over 527 000 tweets about British Gas, Centrica, Octopus Energy, Scottish and Southern Energy, Scottish Power, OVO Energy, EDF Energy and E.ON Energy. The industry scored poorly in Net Sentiment, averaging at -53.6%. This is 9.3 percentage points lower than 2021.


For more information on what factors are driving customer experience & service towards the UK's major utilities providers – download the full report